Set the rules once — DXYRA watches the clock, alerts your team, and documents compliance automatically.
Set exactly how fast your team must respond at each pipeline stage — DXYRA tracks every minute on every ticket.
Notified before an SLA expires, not after. Escalation rules trigger automatically when deadlines approach.
One-click SLA performance reports ready to share with clients and managers. Prove your team's commitments.
Response-time SLAs tied to support ticket priority levels — nothing slips past the agreed 4-hour window.
Customer complaints tracked with SLA deadlines; ops team notified 30 minutes before any breach.
Loan query response SLAs documented and reportable — regulatory compliance built into every workflow.
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